Shipping policy

Orders Processing

All orders are processed and shipped within 1 to 3 business days. Smaller items ship by parcel carrier (USPS, UPS, or FedEx). Larger items, including modular ramps, ship by LTL freight carrier with curbside delivery. Please note that processing times may vary depending on the brand—see below for any exceptions.

If you want an estimated lead time before placing your order, please email us at sales@selectramps.com or call (916) 249-7214.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@selectramps.com.

We ship within the contiguous United States. Some products are also available to Canada — see the product page or contact us.

Changing Address

If the order has been processed or shipped and you'd like to change your address, we will do our best to accommodate for this change. Please expect delays for all address changes. Address changes after shipment may incur carrier fees, which will be invoiced to the customer.

Shipping Times

All shipping times are estimates and not guaranteed. If your order is delayed before it ships, you can cancel for a full refund at any time — contact us at sales@selectramps.com. Once an order has shipped, it cannot be canceled mid-transit; if the item is no longer wanted, follow the return process in our Refund Policy. We ask that you contact us before initiating a chargeback so we can resolve any shipping issue directly.

Most orders will ship out within 1-3 Business Days. Once the order ships, it will take between 3-7 Business Days to get delivered. (Estimated Delivery 4-10 Business Days)

Shipping times can vary by brand and whether your item is made to order. See below for brand-specific estimates:

Brand Specific Lead Times:

• Rampit USA: Portable/Thresholds ship within 1-3 business day. Modular Systems ship within 3-5 business days. Custom orders determined through a  quote.
  • Transit time is 3-7 business days.
  • (Estimated Lead Time: 4-10 Business Days Portable/Threshold | 6-12 Business Days Modular)
• PVI Manufacturing: Portable/Thresholds ship within 1-3 business day. Modular Systems ship within 3-5 business days. Custom widths/lengths require 30 business days.
  • Transit time is 3-7 business days.
  • (Estimated Lead Time: 4-10 Business Days Portable/Threshold | 6-12 Business Days Modular)

Damaged or Lost Items

It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects. You MUST notify us via email of damage or defects within 5 business days of accepting delivery. 

If you notify us of damage or defects within 5 business days of delivery:

• Email us at sales@selectramps.com to report the damage. If you call us we will ask for you to send an email for documentation purposes.

• We will offer free replacement parts, a discount to keep the item as is, or allow a refund/replacement.

• We are an online only dealer and are unable to perform or coordinate repairs for damaged items.

• Your items cannot be used in any way to be eligible for replacement parts, a discount, or a refund/full replacement.

• If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer. You still cannot use your items during this time.

• Keep packaging, box, and items in case the item needs to be inspected by the freight carrier.

If you don't notify us of damage via email within 5 business days:

• We will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer.

• We can sell you replacement parts for repair.

Please note, if you cannot provide photos of the damage, box, and SKU, along with a brief description of the damage in 5 business days, all replacements, refunds, and discounts are not valid, as we cannot file a freight claim after that.

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us below:

Business Name: Select Ramps
Email: sales@selectramps.com
Phone Number: (916) 249-7214
Customer Service Hours: Mon-Fri: 9AM - 6PM PST